Senior Officer - IFE

MAIN OBJECTIVE OF ROLE

To maintain the fly Dubai RAVE IFE system, ensuring compliance with aviation regulations and optimizing system functionality to enhance the passenger experience.

KEY RESPONSIBILITIES

• Ensures 100% availability of In-Flight Entertainment (IFE) seats on all flights, monitoring and maintaining functionality to enhance passenger experience and satisfaction.

• Performs routine maintenance operations on In-flight Entertainment (IFE) systems, including preventive maintenance and alterations, in compliance with regulations from the GCAA.

• Provides necessary support and imparts essential product information to stakeholders within the organization, facilitating training and aiding in the marketing of IFE products.

• Conducts troubleshooting and thorough testing of electronic assemblies and units within IFE systems installed on aircraft, ensuring all work is carried out in accordance with regulatory and company requirements.

• Ensures completion and accurate recording of all maintenance documentation in the AMOS system, in accordance with regulatory and company guidelines.

• Maintains open and effective communication with stakeholders, including managers, senior certifiers, and other technical divisions within fly Dubai, to diagnose and resolve in-service defects and problems promptly.

• Utilizes maintenance manuals, wiring diagrams and fault isolation manuals effectively to assist with troubleshooting and repairs of IFE systems.

• Provides comprehensive technical advice on the operation and functionality of IFE systems to ensure optimal performance and functionality.

• Attends recurrent training sessions as required to enhance skills and maintain compliance with CAR 145 regulations governing aircraft maintenance.

• Contributes to ensuring workplace safety, organization, and productivity by adhering to established safety protocols and procedures.

• Assists in the resolution of any monthly media loading and integration issues, collaborating closely with the IFE content team and vendors.

• Conducts thorough product testing and aircraft testing to verify that IFE systems function according to industry standards and specifications.

• Coordinates service requirements with customer experience teams, frontline staff in service delivery, and engineering and maintenance departments to prioritize critical issues efficiently.

• Stays abreast of the latest technologies and systems available in the market that can positively impact the customer experience of IFE systems.

QUALIFICATIONS REQUIRED

Minimum Education Level· Bachelor's Degree (3+ years)Education Specific Requirement (if applicable)· Recognized and documented aircraft apprenticeship

Licenses (if applicable)· GCAA B2 license an advantage but not a necessity.

Languages·

Fluent in English (other languages an advantage)

EXPERIENCE REQUIRED

Years with Qualifications·

5Professional Experience

· Demonstrated experience in IFE line maintenance.

Systems Knowledge (if applicable)· Safran RAVE IFE system maintenance experiences an advantage.