Engineer - IT Digital Workplace

KEY RESPONSIBILITIES

• Designs, oversees, and executes Digital Workplace programs to ensure seamless digital workflows and enhance employee productivity.

• Assesses, enhances, and transitions digital workplace tools such as Microsoft 365, SharePoint, Teams, and other collaboration platforms within the production environment.

• Configures and maintain Microsoft 365 services and applications to fulfill the organization's digital workplace requirements.

• Implements security best practices and policies to safeguard Digital Workplace and Microsoft 365 data and resources.

• Administers, manages, & implements best practices within the organization's Mobile Device Management (MDM) solutions.

• Delivers training and technical support to end users and internal IT teams for effectively utilizing Digital Workplace tools.

• Establishes governance policies for Digital Workplace platforms and ensures compliance with data privacy regulations and security standards.

• Communicate updates, enhancements, and new features to the organization, fostering adoption of digital tools across all levels.

• Monitors usage analytics, generates reports on digital workplace usage and performance, and identifies areas for improvement, proposing solutions as needed.

• Supports organizational change initiatives related to digital transformation, providing training, technical support, and documentation to end users and internal IT teams.

QUALIFICATIONS REQUIRED

Minimum Education Level· Bachelor's Degree (3+ years)Certifications (if applicable)· Relevant & current Microsoft 365 certifications MDM certifications

Languages·

Fluent in English (other languages an advantage)

EXPERIENCE REQUIRED

Years with Qualifications· 4

Professional Experience·

Minimum of 4 years of experience working in Digital Workplace, Microsoft 365 & MDM technical environment.

Systems Knowledge (if applicable)·

Power BI Reporting

CORE COMPETENCIES·

Customer Focus