Load Master Support Manager

We are seeking a highly motivated and experienced Cargo Load Master Support Manager to join our team. In this critical role, you will be responsible for a wide range of tasks, including:

• Load Master Leadership: Manage and oversee all Load Master activities, ensuring the right personnel are assigned to the right tasks at the right time.

• Training & Development: Develop and deliver training programs for Load Masters, covering essential areas like weight and balance, safety procedures, emergency response, first aid, and dangerous goods handling. Ensure all training and certifications are up-to-date.

• Technical Expertise: Act as the first point of contact for operational and weight & balance issues related to freighter aircraft, both in Dubai and at outstations.

• Problem-Solving & Coaching: Provide guidance and support to Load Masters on the ground, assisting them in implementing effective solutions and tools for loading and unloading oversized cargo.

• Continuous Improvement: Lead investigations related to Load Master operations, identify areas for improvement, and propose solutions to enhance safety and efficiency.

• Compliance & Auditing: Perform regular audits (line checks) of Load Master activities to ensure strict adherence to all procedures and regulations.

• Exceptional Handling: Manage the Load Master team during non-routine situations such as diversions and charters. Leverage your expertise to provide high-quality solutions under pressure and keep operations running smoothly.

• Safety & Security: Oversee the investigation of all safety incidents and accidents, ensuring adherence to regulatory requirements and SMS/IOSA protocols.

The Ideal Candidate

• Bachelor's degree in Logistics, Cargo, Air Cargo, or a related field.

• Minimum 5+ years of experience in the Logistics, Cargo, or Air Cargo industry.

• Proven experience in Aircraft Freighter Load Master Operations, including cargo load planning and ramp handling.

You'll truly shine if you have:

• Experience in freighter load master activities with a major international airline or ground handler.

• Training and certifications in Load Master/Weight and Balance, Ramp Handling, and Dangerous Goods Handling/Cargo Operations Engineering.

• A current and valid Load Master/Weight and Balance license for EK freighter aircraft.

• Experience in monitoring KPIs, SLAs, and implementing continuous improvement projects.

• A demonstrated ability to resolve conflicts and irregularities effectively.

• Strong coaching and mentoring skills.

• Solid understanding of aircraft engineering functions, aircraft regulatory requirements, and related computer systems.