Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
As an Airport Services Agent, you'll be the friendly face of Emirates, ensuring a smooth and enjoyable experience for arriving and departing passengers. You'll work closely with senior colleagues to represent Emirates with professionalism and uphold the company's high standards for service, safety, and security.
Responsibilities:
Provide exceptional customer service: Assist passengers with inquiries, check-in, boarding, and baggage handling.
Ensure operational efficiency: Complete all tasks within designated timeframes, adhering to company policies and procedures.
Maintain a positive and professional demeanor: Represent Emirates with a smile and promote a welcoming environment.
Qualifications:
Minimum O Level or equivalent qualification.
Completion of relevant customer service and ground operations training courses.
Basic knowledge of fares and ticketing (advantageous).
Minimum 2 years of experience in the airline industry (given outstation requirements).
Fluency in written and spoken English and the local language.
Excellent customer service skills – you're passionate about exceeding expectations!
Strong teamwork and communication abilities.
Benefits:
Competitive remuneration package
Discounted flights and hotel stays
Opportunity to be part of a dynamic and global team
Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. To find out more about the career opportunities the Emirates Groups offers and how to become part of our future growth and rapid success, visit emirates.com/careers
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