Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Duties and Responsibilities:
1. Motivate, inspire and provide guidance to staff
2. Lead the team by setting a good example “role model”
3. Prepare staff schedule and arrange staff duty as per operational needs
4. Check the staff and prepare hospital forms like, (absences, leave, overtime. Etc.)
5. Ensure that staff are assisting patients and visitors with cheerful & courteous manner all the time
6. Have an in-depth knowledge of the hospital and the geographical layout of all buildings
7. Supervise daily shift to ensure that work flow is adhering the operations procedure
8. Make daily rounds to ensure outstanding customer care all the time
9. Resolve patients complaints in quick and logic manner to enhance the patient satisfaction and quality of service
10. Support team in resolving customer complaints to enhance the patient satisfaction and quality of service
11. Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate in the team
12. Attend codes: White and Mercy
13. Recognize & celebrate team and individual accomplishments & exceptional performance
14. Manage the response process to the incoming inquires via phone and emails to ensure adequate responses within time efficient
15. Handle social media complaints
16. Oversee playrooms
17. Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.
Qualifications
JOB REQUIREMENTS / QUALIFICATIONS:
Education:
Bachelor’s Degree Certificate in Health/Business Administration or Related Field
Dr. Soliman Fakeeh Hospital (DSFH) founded by Dr. Soliman Fakeeh in 1978 and has progressed to establish itself at the forefront of health care market and medical services within the private sector in Saudi Arabia with a high success rates comparable to international standards. In 1986, His Majesty, the late King Fahd bin Abdul Aziz inaugurated the first expansion of our establishment which resulted in doubling our inpatient capacity and the introduction of new divisions such as the open-heart surgery, and new clinics such as neurosurgery, neurology, nephrology and infertility clinics, which positioned DSFH as a pioneer establishment in the private healthcare sector in the Kingdom. In 1995, the DSFH virology lab was able to achieve a first-of-its-kind in the kingdom virus isolation operation for Dengue Hemorrhagic Fever, and a new flavivirus in1996. These ground breaking discoveries played an instrumental role in the prevention of outbreaks in the western region of the kingdom. In 1999, the Custodian of the Two Holy Mosques, King Abdullah bin Abdul Aziz, Crown-prince at the time, inaugurated the second expansion of the hospital marking two additional premises to the DSFH campus which are now hosting the pediatric clinics, neonatology, plastic surgery, and health-promotion and fitness centers. DSFH was the first private hospital in the western region to gain Joint Commission International accreditation in 2006 and has successfully been reaccredited since; the last reaccreditation was granted in 2021. DSFH was accredited by the Australian Council on Health Care Standards International in 2008 and has successfully been reaccredited since; the last reaccreditation was granted in 2016. The hospital has also been accredited by the American Association of Blood Banks since 2013 with the last accreditation received in 2016 and the Central Board for Accreditation of Healthcare Institutes (CBAHI) received in 2015. In addition, Fakeeh also received the Baby Friendly accreditation under the patronage of WHO for being the only healthcare provider in KSA recognized as a Baby Friendly Hospital. The hospital has maintained the HASSP certification since 2012, successfully reaccredited in2015. DSFH a true leader in the field, whose pioneering spirit and visionary resolve has, for four decades, advanced by leaps, the healthcare delivery standards in the Kingdom and in the region and has since been recognized as a pioneering provider of medical services, accredited by both national and international accreditation bodies. Currently, DSFH has a capacity of 475 beds, 120 clinics and 15 operation theatres, which is expected to increase to 810 beds, 393 clinics and 39 operation theaters once its ongoing projects are completed. Fakeeh provides services to the adult and pediatric populations of the Kingdom (in particular, within Jeddah) and the surrounding countries in the Arabian Gulf. Our services include all types of General Surgeries, Cardio and Thoracic Surgeries, Interventional Cardiology, Internal Medicine Sub-Specialties, Medical Radiation and Surgical Oncology, Palliative Care, Dermatology, Family Medicine, Obstetrics / Gynecology, Pediatric, Dental, Chiropractic, Emergency Services, Ophthalmology, Operating Theatres, Anesthesia, Adult and Pediatric Intensive Care Units, Allergy, Immunology, Respiratory and Sleep Disorders and Hyperbaric Oxygen Therapy. It also has the largest neonatal care unit in the Western Province of the Kingdom. DSFH is an Academic Training Hospital accredited by the Saudi Commission for Healthcare Specialties to train and qualify Board Certified Specialists in the following five disciplines: Medicine, Pediatrics, Obstetrics and Gynecology, Orthopedics and Anesthesia and Fellowship in Spine Surgery.
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