Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Roles and Responsibilities
- Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.
- Able to prioritize logged tickets based on Business Impact.
- Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.
- The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.
- Liaise with other teams within and outside the Digital unit to negotiate dependencies
- Drive forward and role-model best practice in technical support engineering processes and Agile behavior and v ensuring teams members follow suit
- Responsible to manage and maintain release notes and document all the change sets
BITECH Middle East has been established with the vision of providing exceptional staffing solutions to businesses of all sizes and industries. Since our founding in the UAE in 2005, we have been committed to delivering high-quality services that exceed our clients' expectations. Decades of experience serving clients globally. Industry specific expertise. Outstanding service. Implementation experience. Customized pricing solutions. Blended delivery models for IT projects. With our industry experience, geo specific, activity specific licences, and talented staff we are able to offer solutions, enabling you to manage and grow your business right away.
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