IT Field Support Associate

• Initiate systems and network troubleshooting and monitoring, and replace defective components as needed

• Support in the opening, closing and renovation phases of stores

• Ensures technical equipment is running and being maintained properly

• Install and configure specified software packages such as operating systems, business applications and other office tools

• Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises

• Provide the necessary support for the shops POS systems including any issues during the POS daily closing

• Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers

• Log all the incidents and requests in the Service Desk system

Qualifications

• Bachelor's Degree or Technical Degree in computer science

• 0-2 years of experience in a similar role

• Fluency in English

• Attention to details: level 2

• Cultural Awareness: level 1

• Communication Skills: level 2

• Customer Focus: level 1

• Driving and Achieving results: level 2

• Analytical Thinking: level 1

• Teamwork: level 2