Assistant Manager 2

Job Summary

The Assistant Manager 2 is responsible for serving customers on the Floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.

Key Accountabilities

• Greet customers and assist them in their purchase decisions by offering expert advice in compliance

• with quality and customer service standards

• Support the Shop/Department Manager in maintaining inventories and placing product orders to

• ensure effective stock management and availability of products

• Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure

• that activities are carried out in the most efficient manner

• Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower

• is effectively matched to the shop's operational requirements in a cost effective manner

• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing

• basis and suggest corrective actions to hierarchy when needed

• Motivate team members and provide them with the necessary support in terms of training and

• development in order to optimize sales results

Qualifications, Experience, Knowledge

• Bachelor’s Degree

• Proficiency in MS Office

• Fluency in English

• Strong product knowledge