AW Rostamani Group

Service Advisor

AW Rostamani Group

Dubai, United Arab Emirates

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description

  • Follow the NSSW standards in all customer touch points

  • Responsible to attend high profile & major fleet customers.

  • Promptness in receiving/greeting customers, understand their needs

  • Proper inventory of customer’s vehicle and record customers’ requirements.

  • Updating customer data base

  • Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.

  • To arrange test drive as required jointly with customer

  • Ensure legible and clear job advice and create job card

  • Follow-up the job progress

  • Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.

  • Brief the customer on warranty coverage/Service contract coverage

  • Promoting Service Contracts/other service products (upselling)

  • Ensure job cards are closed on time

  • Ensure car is cleaned and ready for delivery as per the promised date and set time.

  • Notify customer in in advance in case of delay

  • Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle

  • Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)

  • Develop and maintain long term relationship to enhance customer retention

  • Handle customer complaints on priority and bring it to the notice of the superiors.

  • Attend customer queries promptly

  • Ensure the pending job cards to be closed within the time limit

Qualifications

  • Degree/3 year Diploma in Automobile/Mechanical Engineering

  • Customer handling & negotiation skills.

  • 3 years practical experience with Dealers in similar positions.

As a family-owned business that was set up in Dubai in the early 50s, it gives us great pride to call the fastest growing metropolis in the world our home. Over the years, we have grown to become one of the most progressive and innovative business houses in the region, and a beacon for excellence in the Middle East and beyond.

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