Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Job Summary:
The IT Operations Team Lead is responsible for overseeing the day-to-day operations of the IT department, ensuring the smooth functioning of IT infrastructure, systems, and services. This role involves leading a team of IT professionals, managing projects, and implementing processes to enhance the efficiency and reliability of IT operations.
Key Responsibilities:
Team Leadership and Management:
Lead, mentor, and manage a team of IT operations staff.
Conduct performance evaluations, set goals, and provide feedback.
Foster a collaborative and productive work environment.
IT Infrastructure Management:
Oversee the maintenance and support of IT infrastructure, including servers, networks, and applications.
Ensure high availability and reliability of IT systems.
Manage IT assets and inventory.
Incident and Problem Management:
Coordinate and resolve IT incidents and problems efficiently.
Implement incident management processes and tools.
Perform root cause analysis and implement corrective actions.
Project Management:
Plan and execute IT projects, ensuring timely delivery and within budget.
Coordinate with other departments and stakeholders to meet project requirements.
Monitor project progress and adjust plans as necessary.
Process Improvement:
Identify opportunities for improving IT operations processes.
Develop and implement standard operating procedures (SOPs).
Ensure compliance with industry standards and best practices.
Security and Compliance:
Implement and enforce IT security policies and procedures.
Ensure compliance with relevant regulations and standards.
Conduct regular security assessments and audits.
Vendor Management:
Manage relationships with IT vendors and service providers.
Negotiate contracts and service level agreements (SLAs).
Evaluate vendor performance and address issues as needed.
Budget and Resource Management:
Assist in the development and management of the IT operations budget.
Optimize resource allocation to meet operational needs.
Al Kuhaimi Metal Industries Ltd (KMI) was founded in Dammam, Saudi Arabia, in 1975, with the purpose of meeting the growing demand for engineered metal products. The Company’s main interest is in the manufacturing variety of engineered metal products which include metal doors for special uses in industrial, security and military applications, and for other uses of specialized nature. The Company has been providing its products since many years for governmental projects in Saudi Arabia, in the Gulf and in other countries. We are also approved vendors for many of the large institutions that belong to the governments and or to the private sectors in the Middle East. We are confident to say that we have gained the trust of our clients by providing them with integrated solutions that satisfy their needs from manufactured metallic products, and services in the security and safety sectors, and in the other fields, which our staff in engineering, manufacturing, project management, supply chain management , in addition to the after sale service have guaranteed that trust.
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