The CRM manager must work alongside all areas of the company to influence and manage positive change in both customer-centricity and digital transformation.

Key responsibilities:

• Planning and delivering CRM strategies across the group

• Encouraging customer retention and customer loyalty.

• Planning and implementation of a group-wide CRM.

• Conduct Data Analyses, find synergies between business units.

• Lead Management and Customer Profiling Work closely with IT partners to define processes and infrastructure of CRM solutions.

• Handle potential multi-brand customersand develop cross/up selling ideas along with marketing teams.

• Implement KPI measurement for lead generation, quality and follow ups – determine success factors for future marketing actions.

• Run a central information hub and call center for inbound and outbound calls.

• Develop, plan, lead and implement a Digital Transformation strategy to ensure that the company is “fit for purpose” for digital efficiency, aligned with the latest customer demands and trends.

• Follow the latest digital innovations and trends and look at the suitability for our group.

• Work with Keyloop as the business owner to ensure we maximize digital innovations.

• Work with IT as our systems/network solutions provider to ensure we work at pace to deliver projects.

• Work with external third parties such as Automotive Transformation Group to progress and develop our applications and capabilities.

Skills

• High level of knowledge about customer service.

• Strong background in customer acquisition, re-engagement and retention strategies.

• A Confident and articulate communicator capable of inspiring strong collaboration in an organization.

Job Details

Job Location: Kuwait.

Company Industry: Automotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services; Automotive Manufacture.

Company Type: Employer (Private Sector).

Job Role: Sales.

Employment Type: Full-Time Employee.

Monthly Salary Range: Unspecified.

Number of Vacancies: 1.