HLC Team Leader

Lead HLC (Application Team) to provide the below scope.

• Manage the High-Level Controls (HLC) team ensuring the development of the team skills and response capabilities.

• Manage and maintain high availability IT service 24/7 with pro-active monitoring and intervention involving OS and application-level cluster management.

• Manage preventive and corrective maintenance of system applications and middleware involving Oracle Databases, WebLogic, Oracle Grid, and Java-based communication interfaces.

• Interpretation of system log files for fault finding on both middleware (Oracle) and application logs.

• Leading the team as the technical leader for HLC you will understand application behavior to support queries and improve customer processes.

• Offers professional arguments as the basis for making choices and for convincing the people concerned.

• Improvement of work processes.

• Solve high-level control errors.

• Incident management liaising with 2nd/3rd line support providers owning resolution.

• IT configuration management both software and documentation using CM tooling.

• Participate in change management for high-level control and Application problems.

• Initiate and execute continuous improvement and action plans.

• Overseeing the test and training environment and managing the deployment and integration process.

• HLC Team leader will manage the Incident, Change, Problems, and Service Requests

The ideal candidate will possess the following experience and abilities:

• Excellent – and proven – experience in solving incidents and analyzing root causes to improve the performance of the system.

• Degree qualified with an undergraduate degree (for instance a bachelor's in computer science or engineering).

• Experience in an IT support role.

• Experience in Windows Server technology services and Linux system administration.

• Experience in Oracle 11g and above database versions.

• Experience in SQL & PLSQL

• Experience in Business intelligence tools, analytical reports, and Dashboards (Splunk) is a plus.

• Preferable knowledge of IT Service Management processes (ITIL) or having worked in a customer-facing role while solving incidents (eg 2nd or 3rd-level support roles).

• Highly regarded, but not crucial: experience in automated handling systems and/or industrial automation.

• Vanderlande's experience especially in IT and HLC is a plus.

Your profile:

• Highly analytical and structured thinker. You are the person who thinks in steps and rules out options one by one even when you are under time pressure.

• IT process Management and system analysis and design.

• Persistency and pro-activity: you will not stop until you have got to the bottom of a problem.

• Ability to explain complicated technical topics clearly verbally and in writing.

• Ability to adjust your message to your audience, and organizational sensitivity.

• Able to distinguish between fundamental matters and secondary ones.

• Highly organized, planning for activities of the HLC team is essential.

• Demonstrate a driven approach to continuous learning and development for themselves and the team.

• Developing HLC sustainable structure and knowledge to cover the business needs.