BHS Operations Technical Service Support

Scope

• Operation activities as described in service contract.

• Operations shift team lead and services restoration.

• Work floor supervision on-shift and front-liner.

Qualification and abilities

• Middle level technical education

• Minimum 7 years’ experience in Baggage Operation.

• Minimum 2 years team leader experience.

• Team builder and work floor supervisor.

• Communicate, read, and write the English language (mid to high level).

• Proper communication capabilities.

Responsibilities

• Ensure all Operation activities are executed properly in a timely manner.

• Plan Operations activities on day-to-day basis.

• Reporting team performance on daily basis.

• Available to the engineers to advise and support services restoration.

• Communicate observations to site base team and line managers.

• Take lead role in training and familiarization of operators for assigned services.

• Take ownership to ensure that area is clean and hazard free.

• Manage and co-ordinate work floor supervision when executing specialist operations activities on-shift.

• Responsible for the contractors and general workers performance management and assignment of service activities to operators.

• Isolating activities to ensure that work can be carried out safely for all parties (maintenance engineers and third parties).

• Ensuring healthy throughput and baggage flow.

• Executing SOPs and contingencies during breakdowns.

• Ensure proper scheduling and allocation of resources and operators during peak time to avoid any bottlenecks or disruption to operations.

• Co-ordinate with line managers internally for alignment with stakeholders on daily basis for operations related activities.

List of key activities

• Distribute planned operations activities across the team.

• Check operations activities service levels and performance of the operators.

• Assist in difficult maintenance activities.

• Check safe working conditions and procedures.

• Train new joiners/operators with recurrent training requirements.

Work pattern Shift Differentiator

• Self-reliant in a wide variety of interrelated operations and technical tasks (vocational education).

• Possesses good overview of the work to be done, determines the most efficient and effective working method.

• Anticipates problems which might disrupt the daily operations (tactfully addresses colleagues).

• Improves own way of working and identifies aspects that need improvement.

• Capable of work floor supervision.