Digital ID Support Engineer

ROLES & RESPONSIBILITIES

• Be accountable on the design and quality development of solutions.

• Responsible for the validation, integration and deployment of solutions developed by Thales delivery Centers.

• Writing and performing manual and automated tests,

• Recording and tracking defects and verifying fixed defects,

• Performing regression and non-functional testing,

• Performing acceptances (internal and with customers)

• Assist customers in troubleshooting and solving incidents by executing in depth analysis of Thales solutions and providing required code updates, or escalating to the Level 3 team, only if needed.

• You will perform a specific PKI role assigned to you and execute day to day PKI operations as per documented operational check lists.

• Strong technical skills to optimize the architecture, code, data structure, bandwidth, memory, and CPU use of the servers.

• Responsible for adhering to the development process and security guidelines for each delivery.

• Responsible for producing the documentation related to quality guidelines and validating documents from the developers.

• Integration and support for Level 2 maintenance team for the deployment and stability of the delivery.

• Participate in product migration and deployment at customer sites.

• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.

• Train customers and other Thales team members on the solution and technology whenever required.

WORK EXPERIENCE REQUIREMENTS

• Proven experience as an application support engineer, with a minimum of 7 to 8 years of experience in enterprise systems support demonstrating high level of responsibility supporting applications, infrastructure, information security and governance.

• Strong understanding of software development lifecycle (SDLC) processes and methodologies.

• Experience with Private Cloud computing across virtualized and containerized environments.

• Extensive understanding of Windows and RedHat Linux.

• Working knowledge on PKI concepts, Certificates Management (infrastructure & architecture).

• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.

TECHNICAL EXPERIENCE

• Java and .NET development experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc).

• Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.

• Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.

• Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,).

• Working knowledge on PKI, Certificates Management, RA, CA, OCSP, TSA, SVA, OpenSSL, key tool, etc.,

• Webservices, Middleware (J Boss, Wild fly, Tomcat, etc.,).

• IIS, Apache Web Server, Active Directory, LDAP services.

• CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.

• Working knowledge on Database (Oracle, MSSQL, MongoDB) will be an added advantage.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• You must have a bachelor’s degree in computer science or equivalent.

• Certifications in Microsoft and Red Hat technology will be an added advantage.

• You must be fluent in English. Knowledge of Arabic will be an added advantage.

• Strong communication and interpersonal skills are necessary, with the ability to work effectively in a team environment and customer oriented.

DESIRABLE TECHNICAL SKILLS

• A good understanding of IAM Solution and HSM.

• Supporting and troubleshooting applications on the Android and iOS platforms

• VMware infrastructure.