Service Manager

This role manages a team of Field Service Technicians (FSTs) and oversees company operations in Qatar and Kuwait. You'll be the primary point of contact for customers, ensuring smooth operations from pre-planning to invoicing.

Key Responsibilities:

• Customer Focus:

  • Act as the primary customer liaison for all operational aspects, including pre-planning, equipment delivery, installation, troubleshooting, FST coordination, after-market support, and service invoicing.

  • Support all bid proposals by providing technical expertise and coordinating field service activities.

  • Provide technical sales support, ensuring customers are fully informed about all aspects of a project.

  • Build strong relationships with customer operations and contract management teams, visiting customer offices regularly.

• Team Leadership & Operations:

  • Manage and lead a team of FSTs, ensuring efficient project execution.

  • Compile and submit field service orders, job reports, and customer feedback, along with revenue-generating documents.

• Quality & Safety:

  • Identify and address quality issues, ensuring proper documentation and communication with service management.

  • Lead efforts to identify and rectify service-related nonconformances.

  • Prepare and complete all safety-related documentation, including JSRA reports.

  • Champion safe work practices and ensure FST compliance.

Qualifications:

• Minimum 10 years of experience in wellhead installation, MMR, and strong customer service.

• Proven track record as a customer-facing focal point for service and aftermarket operations support. NOC certification preferred.

• Understanding of the demanding nature of the role and willingness to provide support outside regular working hours.

• Experience installing wellhead systems in the field.

• Strong technical expertise and problem-solving skills.

• Ability to interpret design drawings and create hand sketches for internal/external communication.

• Experience managing a team of FSTs.

• Experience working on commercial proposals and supporting technical sales efforts.

• Ability to perform moderate calculations and offer real-world experience to the engineering team.

• Ability to troubleshoot, explain, and teach others about technical tools and instruments.

• Ability to remain calm and respond constructively under pressure while dealing with challenging customer feedback.

• Experience working in a diverse team with different nationalities and managing teams with similar backgrounds.

• Knowledge of relevant industry practices and internal company procedures.

Additional Information:

TechnipFMC is committed to fostering an inclusive and diverse work environment. We value all backgrounds and experiences.