Welfare and Engagement Support Officer

Key Responsibilities:
Safeguarding

• To be the Deputy Designated Safeguarding Lead (DDSL) for the Centre.

• To be a main point of contact and liaison with the College Guardians and all other guardians for under 18s.

• To monitor attendance for under 18s and report as necessary.

• To provide pastoral support to under 18 students including meeting with them on a regular basis to discuss their progress academically, personally and practically.

General Student Welfare

• Ensure a structured tutorial framework is in place, which addresses the needs of individual tutorials and group tutorials.

• Monitor pastoral and academic welfare and ensure students are effectively signposted to the appropriate service in Bahrain to meet their welfare needs (e.g. medical center, accommodation, counselling services).

• To counsel students with welfare and health issues, advising accordingly and maintaining notes in Progresso, keeping Centre staff informed as necessary.

• Ensure student tutorial records are reported, kept up-to-date and are accurate.

• Weekly attendance monitoring, reporting and analysis, through implementation of the Centre's attendance policy.

• Meet with students to counsel on attendance and issue informal and first formal warnings, escalating where necessary.

• To assist Centre management team and Student Experience team in helping students settle in, taking part in Induction week activities and presentations and providing induction information for late arriving students.

• To assist in arranging social activities/events for students and supporting the work of the student council.

Other

• Keep accurate records of all Extenuating Circumstances (EC) submissions and maintain the EC Log.

• Attend the Extenuating Circumstances and Academic Misconduct Panels and other relevant meetings which are part of the Centre's quality framework.

Administration

• To support the Administrative, Academic and Registry Officers, head of Student Experience, and Head of Centre with the day to day running of the International Study Centre.

• To assist with data entry on spread sheets and databases.

• Completion of reports for Head of Centre.

• To collect and maintain student records and ensure records are archived in accordance with local procedures.

ABOUT YOU:
Qualifications & Training:

• Bachelor degree or equivalent experience in a relevant field (E)

• Tutoring experience (E)

• First Aid (D)

• Risk Assessment (D)

• Prevent Duty (D)

Experience Required:

• Experience of welfare within a Further Education environment

• Providing pastoral support to international students

• Partnership working or partnership management in the education sector

• Ability to work under pressure and to deadlines

• Using data and reporting systems

Knowledge/Skills:

• Understands the confidentiality requirements of the Data Protection Act

• Understands the requirement for data sharing under safeguarding legislation

• Knowledge of best practice in providing pastoral support to international students

• Ability to analyse data and identify areas for improvement from the data

• Flexibility and willingness to work to tight deadlines

• Student-centred approach to planning and delivering educational services

• Experience of working with a student management system (Progresso, for example)

• Advanced Microsoft Office skills, in particular Word and Excel

• Excellent Communication skills with good standard of written English

• Works on own initiative and is a good team player

Attributes:

• Well organized

• Strong planning skills

• Personable and approachable

• Adaptable and flexible when required

• Strong integrity

• Great communication skills

• Empathetic