Service Coordinator

The Service Coordinator, reporting to the Service Manager, is responsible for supporting customers and ensuring productivity by coordinating and administrating systems, processes, resources, and personnel.

Key Responsibilities:

1. Provide Administrative Support:

   • Offer administrative support to the (country) business regarding service operations.

2. Engineer Coordination:

   • Coordinate engineers for regular maintenance of on-site machines and respond to machine breakdowns in the field.

   • Ensure timely attendance for breakdowns and servicing by liaising with Field Service Engineers.

3. Breakdown Management:

   • Ensure prompt attendance to breakdowns by service staff and flag issues to the Service Manager.

   • Schedule and ensure timely completion of 3rd Party statutory fleet inspections.

4. Documentation and Reporting:

   • Complete servicing and technical bulletins on time for all equipment.

   • Create and maintain access tracker logs, central service files, examination logs, and breakdown records.

   • Prepare monthly and one-off reports, including daily/weekly breakdown-service and 3rd party reports.

   • Maintain accurate paperwork, including engineer’s reports and service sheets.

5. Customer Liaison:

   • Act as a point of contact for customers, answering queries, and providing regular updates on repair progress.

   • Coordinate site access passes with customers/site personnel.

6. Vehicle and Equipment Management:

   • Ensure all service vehicles meet TechX standards and conduct monthly spot checks.

   • Allocate work to field/workshop engineers.

7. Communication:

   • Communicate with customers about repairs and promptly inform them of any operator errors or damages to the machines.

8. Additional Duties:

   • Perform any other duties deemed necessary to fulfill the role.

Skills:

Essential:

• Fluent in spoken, written, and reading English.

• Customer service-oriented.

• Strong operational organizational skills, with the ability to multitask.

• Proficient in Microsoft Excel and Word.

• Detail-oriented with an analytical approach to work.

Desirable:

• Previous coordination experience in a service environment or construction/Oil and Gas sectors.

• Engineering-related qualification.

• Industry experience within access platforms, plant hire, construction, or Oil and Gas sectors.

Job Details:

• Job Location: Dammam, Saudi Arabia

• Company Industry: Construction & Building; Technical Maintenance & Repair

• Company Type: Employer (Private Sector)

• Job Role: Administration

• Employment Type: Full Time Employee

• Monthly Salary Range: Unspecified