Library Technical Support Specialist

• This position requires an energetic and enthusiastic individual who will provide professional customer service in the support of access services, technical services, collection and records management, and facilitate access to resources for library user.

• The successful candidate will be the first point of contact to library users, therefore should possess excellent customer services skills, the ability to assess customer needs, provide guidance and assistance to basic reference and research.

• This includes assistance with the use of Library equipment (printers, computers, photocopiers, scanners, printers, computer applications (Microsoft Office, AutoCAD, specialized business, engineering, IT and digital media software) and direct library users to appropriate Library staff when required.

• The successful candidate will use the Integrated Library System (ILS) to check out library materials, update records, input new acquisitions, manage the booking of study rooms, and search the library catalogue. Other important functions are shelve inventory, check books according the Library classification system.

• He/she will maintain order and accessibility of books, process incoming library materials (records, books, DVDs and serials,) assist with interlibrary loans, document delivery, recordkeeping to facilitate timely access to resources, process books, journals, and records for disposition, including creation of lists and adherence to retention schedules.

• The successful candidate may also be responsible for maintaining serials, processing, claiming, updating, and creating lists for collection development, repair books, preparing creative displays to promote library services, assist with preparation of requisitions, ordering materials and supplies to ensure adequate stock levels.

Required Skills

• Highly motivated individual with strong work ethic, Demonstrates excellent attention to detail, analytical thinking, decision making.

• A proactive can-do attitude to work, reliable, dependable, good time management, collaborative working and teamwork is essential.

• A Commitment to service excellence, ongoing training and continuous professional development is desirable.

• Candidates should demonstrate explanatory communication, interpersonal skills and fluency in English and Arabic language is required.