Reservations Manager - Dubai Regional Office

Are you passionate about delivering perfection? Do you excel in leading, inspiring, and motivating others to achieve their best? Join us as the leader of one of the largest departments within the Regional Office, where you'll strive to consistently build, inspire, and lead a team who feels fairly treated, valued, and respected. As a Reservations Manager, you will support your team to deliver their best every day, nurture potential, and manage performance, all while being an authentic leader who shows passion for our business and focuses on team success.

Key Responsibilities:

• Accountable for efficiently executing the Reservations strategy across the Middle East while supporting the overall vision and objectives.

• Ensure adherence to all company policies, processes, standards, and legal requirements, and successfully deliver results for all internal and external audits or reviews.

• Act as the liaison between the hotels and commercial for day-to-day reservations optimization.

• Ensure the team delivers high-quality customer service, addressing customer inquiries and concerns promptly.

• Conduct quality checks for bookings and ensure all bookings are correct prior to guests' check-in.

• Drive a sales culture promoting direct bookings and upselling and cross-selling hotel properties.

• Ensure accuracy and timely communication of hotel reservations to the guests and internal operations.

Requirements:

• Computer Literate – Excel, CRS, PMS, and other Microsoft applications.

• Fluent in English (Verbal and Written).

• Excellent communication skills.

• Customer service orientation.

• Sales skills.

• Organizing skills.

• Multi-Tasking & Time Management.

• Attention to detail.

• Teamwork & collaboration.

• Problem-solving.

• Flexible & agile.

• Ability to perform under pressure.

• Preferred 5+ years of experience in a customer service role within the Hotel Industry.

• Experience in managing teams of 10+.

Benefits:

We provide a competitive salary package along with comprehensive medical insurance, including dental coverage, and airfare benefits to ensure a healthy work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.