Technician, Service Center /Phono Subsidiary of Ooredoo Kuwait

Key Accountabilities & Responsibilities:

• Diagnose and repair a wide range of electronic devices, including routers, smartphones, laptops, POS devices, and other related equipment.

• Perform hardware (L1, L2 & L3) repairs and software troubleshooting to identify and resolve technical issues efficiently.

• Conduct thorough assessments of devices to determine the root cause of problems and provide accurate repair estimates to customers.

• Utilize technical manuals, schematics, and diagnostic tools to perform repairs according to manufacturer specifications and industry standards.

• Perform Visual Mechanical Inspection, Replacement & System Transactions.

• Create job orders with all required details and confirm the warranty coverage.

• Maintain an organized and clean work environment, ensuring proper handling and storage of equipment and components.

• Interact with customers in a professional and courteous manner, providing clear explanations of repair processes and timelines.

• Manage customer inquiries, appointments, and service requests through various communication channels, including phone, email, and in-person interactions.

• Utilize effective communication and interpersonal skills to build rapport with customers and address their concerns promptly and effectively.

• Coordinate with internal teams to ensure the timely completion of repairs and delivery of services, maintaining high levels of customer satisfaction.

• Stay updated on the latest industry trends, technologies, and product developments to enhance technical knowledge and skills.

• Meet the target set by Division Manager.

• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

• Strong technical proficiency in diagnosing and troubleshooting hardware and software issues.

• Other duties as directed by supervisor or other superiors.

Qualifications:

Diploma in Electronics & Electric Circuit or a similar discipline from a recognized institution; technical certifications or relevant vocational training preferred.

Requirements:

1. Proven experience as a service center technician or in a similar role, with expertise in repairing electronic devices.

2. MS Office

3. Good knowledge of telecommunications products, services and procedures.

4. Intensive knowledge of workshop condition; ESD fittings, repair levels, etc.

5. Fluent in English; written and spoken.

6. Dynamic, friendly and sincere personality