Manager, Commercial Support - Prepaid

Ooredoo is a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia, serving more than 68 million customers. In Kuwait, Ooredoo employs approximately 1,000 talented individuals driving the company towards being the number one choice for world-class communications services. This role is crucial in developing and monitoring commercial KPIs, managing the commercial budget, and providing market trend insights to ensure commercial excellence.

Key Responsibilities

Market Insights and Reporting

• Identify key market insights on sales, distribution, and promotion trends for the Prepaid Business.

• Prepare reports to support Senior Management in making business decisions.

• Evaluate Business Intelligence analysis and review its impact on Ooredoo.

• Communicate key information to management on performance against KPIs, sales quality, and business impact.

Cross-Department Coordination

• Coordinate with Finance, Marketing, BI, and Technology departments to provide meaningful analysis and insight on market performance and Distribution KPIs.

• Maintain strong relationships with internal parties such as Marketing, Sales channels, and operations.

Commercial KPI Management

• Work with the Commercial team to ensure Commercial KPIs are met.

• Prepare targets for Sales Channels and Internal Team members aligned with overall company objectives and strategy.

• Validate reports on the performance of Commercial campaigns.

Analytics and Performance Monitoring

• Provide analytics support guidelines to drive sales campaign efficiency.

• Monitor achievement versus targets and review dashboards on Commercial channels and FOS performance.

• Recommend analytical insights to increase sales efficiency and reduce costs.

• Present regular reports to upper management to track Commercial performance and campaign results.

Quality and Process Improvement

• Review quality measurements at Channel, Product, Geography, and Employee levels.

• Identify and lead process efficiency opportunities.

• Assist the Sales division in enhancing demand generation, focusing on campaign volume and yield.

• Ensure the global campaign strategy is followed.

Competitor Analysis

• Monitor competitor activities regularly to inform strategic decisions.

Team and Communication

• Contribute to the Sales Division communication plan through regular team meetings and weekly status reports.

• Proactively manage and motivate the team to be highly professional and results-oriented.

• Share knowledge and expertise with peers and the Commercial Operation team.

• Supervise direct reports to ensure they meet their objectives and perform in accordance with their job descriptions.

Self-Improvement

• Proactively take responsibility for self-improvement by staying informed of developments, knowledge, and innovations in the relevant field of expertise.

Additional Duties

• Perform other duties as directed by Senior Management or other superiors.

Qualifications

Educational Qualification

• Bachelor's degree in Business or a relevant field.

Job Specific Technical Skills

• Minimum of 5+ years of experience in Commercial Support/Telecommunication or a related function.

• Team building and coaching skills.

• Project management skills.

• Knowledge of the Telecom industry is an advantage.

• Ability to operate in a diverse multicultural, multinational work environment with appropriate sensitivities.

• Good command of both written and verbal English; Arabic is an advantage.

• Proficiency in MS Office applications.

• Strong analytical skills.

• Strong technical skills.