Seller Operations Executive - Namshi

Designation: Seller Operations Executive

Reporting to: Team Leader – Seller Operations

Work Location: Cairo, Egypt

Type: Full Time

Responsibilities:

1. Forward Operations:

• Assist in the day-to-day execution of forward logistics operations.

• Support order processing activities to ensure accuracy and efficiency.

• Collaborate with team members to maintain optimal inventory levels and smooth shipment processes.

• Learn and contribute to the optimization of supply chain operations.
  

2. Reverse Operations:

• Support the management of the reverse logistics process, including returns and exchanges.

• Assist in the implementation of effective return policies to minimize costs and enhance customer satisfaction.

• Analyze return trends under guidance to provide insights for process improvement.

• Work closely with the team to address and resolve return-related inquiries.

3. Seller Onboarding:

• Contribute to the onboarding process for new sellers onto our platform.

• Assist in maintaining up-to-date onboarding documentation for sellers.

• Provide support in training sessions for sellers and act as a point of contact for basic inquiries.

• Collaborate with team members to streamline and enhance the overall onboarding process.

Qualifications:

• Bachelor’s degree in Business Administration or equivalent practical experience.

• Fluent in English with excellent verbal and written communication skills; proficiency in Arabic is a must.

• Entry-level candidates or 1-3 years of relevant internship/work experience.

• Strong organizational skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a collaborative team environment.

• Eagerness to learn and contribute to process improvement.