Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Schedule service appointments.
Obtain customer and vehicle data and review vehicle history before customer arrival.
Greet customers promptly upon arrival and Answer customer calls promptly.
Advise customers on vehicle care and maintenance according to MB specifications.
Notify team leader of incoming work and Monitor progress of repairs throughout the day for all job cards created.
Provide accurate and complete written cost estimates for labor and parts.
Document vehicle problems clearly and accurately on job cards.
Contact customers for any changes to job cards and explain reasons for changes.
Implement and maintain service marketing programs.
Obtain customer's signature on repair orders and provide them with a copy.
Ensure high customer satisfaction.
Perform final inspection before delivering vehicle to customer.
Initiate invoice process after servicing vehicle.
Personally hand over vehicle to customer and ensure their satisfaction.
Explain all work performed and associated charges to customer.
Ensure vehicle is clean and serviced before delivery.
Inform customer of any service delays and hand over vehicle accordingly.
Maintain professional appearance and keep work area clean.
Complete temporary assignments as required by managers.
In the early 1950’s, Sheikh Nasser established Nasser Bin Khaled Al Thani Holding with a distinct vision: A commitment to establishing a world-class company, one in which entrepreneurial excellence was the norm, whose innovative and ethical business practices would benefit not only its individual customers, but the state of Qatar as a whole. Then he set about making this vision into a reality. Under Sheikh Nasser’s guidance, the company quickly became one of the most respected, in-demand operations in the country and the region. NBK Holding managed the selling and distribution of notable international brands in the Qatari market and, later on, enlarged its range of activities to entail significant investment, industrial and trade sectors, turning into a key player in the exponentially developing economy of the State of Qatar.
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