Move One Destination Coordinator: Be the Face of Exceptional Relocation Services!

Are you a highly organized and detail-oriented individual with a passion for exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong relationships? If so, this Destination Coordinator opportunity at Move One could be your perfect career fit!

About Move One

Move One is a leading relocation and move management company dedicated to providing seamless and stress-free relocation experiences for assignees and their families. As a Destination Coordinator, you will play a vital role in supporting our clients and ensuring exceptional service delivery in your assigned destination.

The Role

In this role, you will serve as the primary point of contact for our Relocation Management Company (RMC) clients, coordinating all aspects of destination services. You will also provide guidance and support to our Destination Consultants, ensuring smooth operations and client satisfaction.

Here's what you'll do:

• Client Communication & Reporting: Provide timely updates and comprehensive service reports to Move One clients and RMCs.

• Process Efficiency: Ensure all online systems, forms, and procedures are completed accurately and efficiently according to RMCs SLAs.

• Assignee Care: Confirm receipt of service requests promptly and follow up with assignees at key milestones to gather feedback.

• Data Management: Maintain accurate and up-to-date information within the V3 system.

• Financial Management: Guarantee invoices are issued within established timeframes as per service level agreements.

• Team Leadership: Conduct regular staff meetings and calls to discuss planning, scheduling, training updates, and performance reviews for Destination and Immigration Consultants.

• Cost Control: Monitor and manage costs associated with job performance.

• Collaboration: Cooperate with partners on service-rated payments and additional charges.

• Schedule Management: Oversee holiday and vacation scheduling for consultants.

• Independent Work: Work independently while maintaining clear communication and collaboration with colleagues.

The Ideal Candidate

• University degree (required).

• Up-to-date knowledge of Saudi Arabian immigration regulations and trends.

• Working knowledge of the local rental real estate market.

• Experience in the service industry (preferred).

• Solid understanding of financial principles.

• Advanced proficiency in English language (written and verbal).

You also possess the following skills:

• Excellent relationship-building and interpersonal skills.

• Ability to manage confidential information with discretion.

• Strong multitasking and prioritization skills.

• Exceptional customer service orientation.

• Clear and concise written and verbal communication skills.

• Active listening skills.

• Strong analytical, organizational, supervisory, and people management skills.

• Meticulous attention to detail, accuracy, and punctuality.