Front Office Agent

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
 

A little taste of your day-to-day:

• Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes

• Acknowledging IHG Rewards Club members and returning guests in person or over the phone

• Taking, managing, and receiving payments for guest bookings

• Making the check-in and check-out process feel swift and seamless

• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

   

What We need from you:
 

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 

• Fluency in the local language - extra language skills would be great, but not essential 

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.