General Description of Role and Responsibilities:

• Provide exceptional customer service via phone, in person, and email as appropriate.

• Resolve 2nd\3rd level site support issues, including second-level troubleshooting connectivity, mobile devices, hardware, and software issues.

• Troubleshoot corporate equipment connecting to the LAN and WAN, including VPN and remote users.

• Perform user administration duties.

• Travel to job sites and offices.

• Perform tasks utilizing AD.

• Remote Desktop support.

• Responsible for setting a plan and commencing a new office\site setup and decommissioning.

• Web-based ticketing systems (basic knowledge), logging customer/employee queries.

• Advanced printer / peripheral device troubleshooting.

• Install, modify, and repair computer hardware and software.

• TCP/IP, DNS, and DHCP knowledge.

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).

• Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality.

• Install and configure appropriate software and functions according to specifications.

• Develop and maintain local networks in ways that optimize performance.

• Provide orientation and guidance to users on how to operate new software and computer equipment.

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).

• Identify computer or network equipment shortages and place orders.

Skills

Qualifications, Experience, Knowledge and Skills:

• Proven experience as IT specialist or relevant position.

• Degree in Computer Science, engineering, or a relevant field.

• 3-5 years of experience as a Site Support Analyst or 2-3 years of hands-on experience working with the end-user desktop support role.

• Microsoft operating system Knowledge.

• Microsoft Windows Servers Knowledge.

• Good diagnostic and problem-solving skills.

• Good communication ability.

• Native language and intermediate level in English.

• In-depth understanding of diverse computer systems and networks.

• Good knowledge of internet security and data privacy principles.

• Certification as IT Analyst will be an advantage (e.g., CompTIA A+, NET+, Microsoft Certified IT Professional, Azure Fundamentals).
  

Job Details

Posted Date: 2024-07-19

Job Location: Saudi Arabia - Riyadh

Job Role: Information Technology

Company Industry: Construction & Building