Customer Service Representative

We’re looking for a Arabic speaker, highly skilled and experienced customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service. The ideal candidate must come from the HORECA / food service background or similar role and expertise.

Responsibilities

• Confer with customers by telephone or in person in order to provide information about products and services, to take or cancel orders, or to obtain details of complaints.

• Recommend products to customers, based on customers' needs and interests, answer questions about products, prices, availability, product uses

• Estimate or quote prices

• Process daily purchase orders

• Keep records of customer’s complaints, and comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

• Compare disputed merchandise with original requisitions and information from

• Invoices, and prepare invoices for returned goods. Resolve customers invoicing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting invoices

• Build expert, dynamic knowledge of the company’s products and services

• Conduct research with available resources to satisfy customer inquiries

• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties

• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell

• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Qualifications

• Immediate joiner, preferably Lebanese

• High School diploma

• 1 - 3 years' of relevant work experience in HORECA / Food service industry

• Fluency in English and Arabic Mandatory

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, organize, and prioritize work

Please apply if you only meet the above criteria.