Sr. Specialist Training Projects - Rider Operations

What's on Your Plate?
● Lead the creation and customization of training materials to meet the diverse requirements of our markets.
● Collaborate with subject matter experts (SMEs) to design, develop, and refine training materials, spanning presentations, manuals, and e-learning modules.
● Work closely with local market training leads to conduct quarterly Training Needs Analysis (TNAs) based on KPIs and Opportunities.
● Lead the monthly function business reviews (FBRs), discuss, and align on actions to improve the training across multiple markets.
● Ensure prompt dissemination of product/process updates on the rider interface through appropriate training initiatives.
● Ensure that training content aligns with organizational goals, regulatory requirements, and industry best practices.

● Apply instructional design principles to craft engaging and effective training programs.
● Analyze best practices across different markets & training methodologies and implement them accordingly.
● Maintain regular communication with training stakeholders, market logistics leaders, and external partners to gather requirements, provide updates, and address any training-related concerns.
● Cultivate positive working relationships with stakeholders to foster collaboration and garner support for training initiatives.

Qualifications

What Did We Order?
● Proficiency in stakeholder management with the ability to take ownership of projects, drive execution, and thrive in a dynamic environment.
● Bachelor's degree in a relevant field or equivalent experience.
● Minimum of 5 years & experience in training delivery, with at least 2 years in managing training teams.
● Strong understanding of instructional design principles and adult learning theory.
● Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional team, exceptional communication skills is key, given the role's collaborative nature.
● Outstanding problem-solving and analytical skills, coupled with a hands-on approach to field operations, including training, mentoring, and ensuring execution on the ground.
● Demonstrated ability to manage multiple projects concurrently in a fast-paced environment.
● Capability to engage, collaborate, and negotiate with both internal and external stakeholders.
● A result-driven individual with a thirst for learning, self-motivation, and a curious mindset, passionate about positively impacting rider well-being and happiness.
● Highly organized with meticulous attention to detail and a commitment to delivering high-quality work.
● Exceptional presentation and communication skills in English; proficiency in Urdu is advantageous.
● Proven experience in project management is required, with PMP or similar certification being a plus.
● Exposure to last-mile delivery in large e-commerce organizations or Tech Startups is beneficial.