Delivery Hero

Specialist CRM

Delivery Hero

Dubai, United Arab Emirates

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Other

Job Description


What's On Your Plate?

  • Creation of ad-hoc CRM campaigns as one off sends to support local teams

  • Build campaigns and automated flows in Braze across multiple channels (Push Notifications, In App, Emails, SMS)

  • Work with Regional teams to set up automated flows to drive the uptake, engagement and retention on their new products

  • Roll out campaigns into new countries/new verticals in line with expansion

  • Support projects coordinating with Campaign Operations Manager and Delivery Hero central team for marketing automation and efficiency improvement through Braze

  • Ensure effectively set up A/B test campaigns for experiments and hypothesis testing

  • Ensure proper quality control of campaigns being launched

Qualifications

  • Bachelor's degree

  • Minimum 3 years of proven relevant work experience, preferably in a fast-paced working environment.

  • Experience in working with CRM and campaign management tools, specifically Braze

  • Being implementation focussed with a strong emphasis on delivering high quality campaigns

  • Good time management skills.

  • Good stakeholder management skills to maintain expectations on timelines within the context of multiple simultaneous requests being managed

  • Fluency in written and spoken English, Arabic is a plus

  • Good interpersonal and communication skills

  • Proactive, responsible, attention to detail and a good team player.

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

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