Specialist CRM

What's On Your Plate?

• Creation of ad-hoc CRM campaigns as one off sends to support local teams

• Build campaigns and automated flows in Braze across multiple channels (Push Notifications, In App, Emails, SMS)

• Work with Regional teams to set up automated flows to drive the uptake, engagement and retention on their new products

• Roll out campaigns into new countries/new verticals in line with expansion

• Support projects coordinating with Campaign Operations Manager and Delivery Hero central team for marketing automation and efficiency improvement through Braze

• Ensure effectively set up A/B test campaigns for experiments and hypothesis testing

• Ensure proper quality control of campaigns being launched

Qualifications

• Bachelor's degree

• Minimum 3 years of proven relevant work experience, preferably in a fast-paced working environment.

• Experience in working with CRM and campaign management tools, specifically Braze

• Being implementation focussed with a strong emphasis on delivering high quality campaigns

• Good time management skills.

• Good stakeholder management skills to maintain expectations on timelines within the context of multiple simultaneous requests being managed

• Fluency in written and spoken English, Arabic is a plus

• Good interpersonal and communication skills

• Proactive, responsible, attention to detail and a good team player.