Revenue Officer

Responsibilities:

• Data Management & Reporting:

  • Collect and extract data from the AFC (Automated Fare Collection) system daily and share it with relevant stakeholders.

  • Generate and collate revenue reports from all stations and publish various reports regularly.

  • Perform daily cross-checking of reports from stations and car parks (physical counts may be required).

  • Prepare stock reports regularly and assist senior staff in maintaining adequate stock levels.

• Financial Reconciliation & Accuracy:

  • Audit, track, and ensure revenue from stations is properly accounted for and reconciled.

  • Conduct daily cash reconciliations for all stations.

  • Reconcile manual revenue reports, system reports, and Cash Collection Company (CCC) reports.

  • Reconcile reports between AFC Level 1 and AFC Level 3.

  • Regularly review and implement measures to minimize surplus and loss at stations.

• Fraud Prevention & Auditing:

  • Ensure cash floats at stations are intact and review requirements periodically.

  • Conduct regular audits to prevent fraudulent activity in ticket offices and car parks.

  • Be responsible for the operational level of audit.

  • Highlight any discrepancies between reported station cash and Cash Collection Company reports.

• Customer Service & Support:

  • Manage all revenue complaints by providing valid feedback based on daily reconciliations, cash collection reports, and bank reports.

• Collaboration & Support:

  • Assist the AFC Specialist with assigned tasks and other duties as instructed by management.

Ideal Candidate:

• Bachelor's degree or equivalent experience in a related field.

• Basic understanding of station operations and associated activities.

• In-depth knowledge of AFC Systems and AFC reports analysis.

• Mature, proactive, and responsible approach to work with initiative and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks efficiently and thrive in a fast-paced environment.

• Strong analytical and IT skills.

• Highly organized, detail-oriented, and able to handle multiple priorities.

• Ability to work independently and unsupervised.

• Minimum 3 years of experience, preferably 2 years in a related field.