Service Engineer (Trucks)

Key Commitment (Job Responsibility):

• Adhere to workshop polices, process, procedures as mentioned on operations polices & procedures manual and direct manager instructions

• Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices

• Ensure that process of equipment service is to the market standards and to customer satisfaction

• Work towards generating maintenance contracts and support all organization activities towards this direction.

• Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback

• Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager

• Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.

• Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly

• Ensure that contracts are duly signed as per company requirements

• Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.

Job Role:

• Handle all Warranty claims with customers and principles from request until approval

• Communicate with clients and ensure building better client relationship with proper follow up

• Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Trucks, and Heavy Machineries.

• Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers and obtaining new MMC contracts

• Analyzes deficiencies in equipment and supervises necessary repairs

• Look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers

• To plan & schedule technicians, material and equipment efficiently and within set time frames.

• To maintain effective lines of communication between the implementation and execution functions.

• Ensure prompt repairs by responding to breakdown calls

• Maintain generator breakdown log and adequately plan to prevent repeated breakdowns.

• To maintain and enforce a safe working environment

• Timely follow-up parts requests and complete the repair of BD-UR assets within the scheduled time

• Carry out trouble shooting and rectify workshop problems.

• Arranging the required manpower to complete the job.