Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Essential Job Functions:
Develop and deliver comprehensive training programs tailored to the needs of
drivers and laborers in the delivery and installation department.
Instruct employees on effective communication techniques to interact
professionally and courteously with customers to improve D&I NPS score.
Train employees on proper handling and transportation of electronic products to
minimize the risk of damage during delivery and installation.
Educate employees on product specifications, features, and functionalities to
enhance their product knowledge and ability to address customer inquiries.
Monitor and evaluate training effectiveness, providing feedback, and making
adjustments as necessary to ensure continuous improvement.
Collaborate with department managers to identify training needs and develop
relevant training materials and resources.
Stay updated on industry trends, new products, and best practices in customer
service to enhance training content and delivery.
Skills & qualifications:
BS / BA degree in business or any other relevant major.
Proven experience in conducting training sessions, preferably in a similar role
within the electronics or retail industry.
Excellent communication and interpersonal skills with the ability to effectively
convey information to diverse audiences. He should be bilingual to communicate
Arabic and non-Arabic employees.
Strong understanding of customer service principles and practices, with a focus on
delivering exceptional customer experiences.
In-depth knowledge of electronic products, including features, functionalities, and
technical specifications.
Ability to adapt training methods and materials to accommodate different learning
styles and levels of expertise. He should be able to use MS Office especially the
Headquartered in Lebanon, with a registered office in Beirut- Jal El Dib, Black or White is a boutique staffing company operating in many countries across the GCC & Middle East Region since 2008. Till present, our recruitment firm has been successful in creating a globally and local network of a highly adept intelligent workforce, and we succeeded in helping companies achieve their mission-critical projects and goals. With Black or White as your partner, you can focus on strategic initiatives while we handle the time-consuming administrative tasks involved in staffing and recruitment. Our consultants are professionals equipped with the right skills and experience to provide unmatched personalized service to the client’s needs. All of our resources are multifaceted and come with years of commended performance.
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