Sales Supervisor

We're seeking a motivated Customer Success Specialist to join our team!

In this role, you'll wear many hats, acting as a trusted advisor, product expert, and sales champion for our customers. Your focus will be on understanding customer needs, identifying solutions, and ensuring customer satisfaction throughout their journey with our products and services.

Key Responsibilities:

• Customer Acquisition:

  • Identify and qualify potential customers through research, referrals, and existing customer outreach.

• Product Expertise:

  • Deliver engaging product demonstrations, showcasing key features and their alignment with customer challenges.

  • Assist in developing and delivering product training programs for specific technical areas.

• Customer Success Champion:

  • Provide ongoing support to new and existing accounts, ensuring they maximize the value of their investment.

  • Help senior colleagues manage and maintain strong customer relationships.

• Problem-Solving Partner:

  • Analyze customer needs and situations to identify the most effective solutions.

  • Provide clear and concise information, advice, and guidance regarding complex issues.

  • Refer customers to additional resources or services as needed.

• Sales & Solutions Focus:

  • Identify product/service offerings that best address customer needs and explain the value proposition.

  • Contribute to the sales pipeline and forecasting process.

• Continuous Learning:

  • Actively participate in training and development opportunities to enhance your product knowledge and customer service skills.

  • Stay up-to-date on industry trends and best practices.

The Ideal Candidate:

• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Excellent problem-solving and analytical skills.

• A passion for customer success and a desire to see others thrive.

• Ability to learn quickly and adapt to new information.

• Experience in a customer service, sales, or technical support role is a plus.

• Experience with data analysis and sales forecasting is a plus.