Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Engineering And Technology
Job Description
Job Purpose:
Ensure sufficient on-sight support of IT helpdesk services to achieve maximum user support, ensure user satisfaction and SLAs are met.
Key Accountabilities:
Operations
Provide 1st level technical support by responding to incidents assigned, analyzing complex systems, computer hardware & software and network related problems. Install and configure computer systems.
Incident Management
Handle assigned incidents and if the incident can not be resolved escalate issue to relevant IT team and/or vendor as required.
Process Improvement
Work closely with the IT Support manager in standardizing technical operating procedures to continually improve the quality of technical services provided to the users.
Concepts & Policies
Adopt and apply professional strategies and policies within the area of responsibility in accordance with management directions.
Reporting & Documentation
Prepare the required support documents, report and update solutions to avail adequate documentation for problem solving and supporting users effectively.
Qualifications & Experience:
Bachelor degree in Computer Engineering, Information technology or equivalent.
2-4 years of IT experience with a focus desktop/helpdesk support
Bahri is one of the world’s foremost shipping and logistics companies. Established as the national shipping carrier of Saudi Arabia, Bahri has played a leading role in the transformation and growth of the global shipping industry through an unrelenting focus on innovation and a commitment to delivering technology-driven, value-added onshore and offshore services. As one of the largest providers of maritime services globally, Bahri structures its operations around five business units that include Oil, Chemicals, Logistics, Dry Bulk, Marine, and Ship Management. Bahri’s service offering includes transportation of crude oil, oil products, chemical, bulk and general cargo, as well as ship management. The company tailors its services to the needs of its customers – from optimizing usage of third parties and building specially-designed vessels to providing door-to-door transportation domestically and across borders.
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