Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Engineering And Technology

Job Description

  • Designing and implementing Avaya or Cisco telephony systems based on business requirements.

  • Configuring and maintaining telephony infrastructure components such as call managers, gateways, voicemail systems, and interactive voice response (IVR) systems.

  • Troubleshooting and resolving telephony system issues and outages.

  • Collaborating with stakeholders to gather requirements and provide technical expertise and recommendations.

  • Conducting telephony system upgrades and patches to ensure system security and performance.

  • Creating and maintaining documentation related to telephony system configuration, processes, and procedures.

  • Assisting end-users with telephony system usage, including phone provisioning, call routing, and voicemail setup.

  • Monitoring telephony system performance and capacity to identify and resolve bottlenecks or potential issues.

  • Conducting telephony system training sessions for end-users as needed.

  • Staying updated with the latest trends and advancements in Avaya or Cisco telephony technologies.

  • Certified Avaya or Cisco telephony professional with in-depth knowledge of telephony system architecture and components.

  • Proven experience in designing, implementing, and maintaining Avaya or Cisco telephony systems.

  • Strong understanding of telecommunication protocols, such as SIP, H.323, and TDM.

  • Proficiency in configuring and troubleshooting Avaya or Cisco telephony infrastructure components.

  • Familiarity with network protocols, including TCP/IP, DHCP, and VLAN.

  • Excellent problem-solving skills and the ability to analyze and resolve complex telephony system issues.

  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and end-users.

  • Ability to work well under pressure and manage multiple priorities in a fast-paced environment.

  • Attention to detail and a commitment to delivering high-quality work.

  • Continuous learning mindset to stay updated with the evolving telephony technologies.

  • Experience with Avaya Aura Communication Manager or Cisco Unified Communications Manager.

  • Knowledge of contact center solutions, such as Avaya Aura Contact Center or Cisco Contact Center.

  • Familiarity with session border controllers (SBCs) and voice gateways.

  • Understanding of QoS (Quality of Service) principles for voice traffic.

  • Experience with telephony system integrations with other enterprise systems, such as CRM or ticketing systems.

  • Certified Avaya or Cisco telephony professional

  • Avaya AND (“Cisco OR Telephony OR integrations OR CRM or “ticketing systems”)

·        Avaya AEDC

·        Avaya Equinox

·        Avaya communication system manager

·        Avaya communication session manager

Job Details

Posted Date: 2024-05-15

Job Location: Saudi Arabia - Yanbu

Job Role: Information Technolog

Company Industry: IT Services

Wipro is a global provider of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business process services. We deliver technology-driven business solutions that meet the strategic objectives of Global 2000 customers. With over 25 years in the Information Technology business, Wipro is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of services. We deliver unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first PCMM, CMM and CMMi Level 5 certified software Services Company and the first outside USA to receive the IEEE Software Process Award. We are the first services company to embrace Six Sigma, lean manufacturing and factory model concepts to software engineering. We have a wide geographical diversity of operations with over 40 development centers and 10 near shore centers spread across India, Japan, China, Middle East, Eastern Europe, France, Austria, Sweden, Germany, UK and USA. Wipro Arabia Limited (WAL) is a Joint Venture between Wipro Limited and Dar Al Riyadh, a well diversified group in Saudi Arabia having business interests in Engineering Services, Industrial Products, Systems & Integration and Information Technology. Providing integrated solutions spanning the entire IT lifecycle, we converge technology to business to help customers achieve their strategic business objectives. The breadth and depth of our offerings make us the ideal choice for Strategic Engagement relationships where we manage all IT needs of an enterprise on a holistic approach. Backed by over two decades of Wipro’s global experience, best-of-breed technologies, robust process and quality frameworks and strong partnerships with product leaders, we deliver superior performance at optimum costs. Innovation is a key to our success and we are committed to creating sustainable customer value for the long term. We have constantly innovated and launched new service lines which allow our customers across verticals to leverage their IT investments for improved business growth and operational efficiency. IT is a key driver of innovation and growth in KSA and Wipro will bring together a unique blend of agility, technology expertise in applications & infrastructure and excellence in people & processes. Wipro through its industry leading global delivery model, high quality processes, and deep technological skills assists High-tech clients by providing Cost Optimized solution, Enhancing of Revenue & Customer Equity and Stimulating innovation while reducing the time-to-market delivery. Wipro’s global service delivery model ensures a service of the highest quality with Six Sigma consistency that translates into improved efficiencies and quicker return on investments.

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