Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
Main Tasks:
Builds a customer oriented focus in the Call Centre by providing quality actions and resolutions to their concerns and queries.
Follows communication/update expectations with clients, in accordance with the Next care policies, scheme or agreed time frames set.
Answers inbound calls as well as assist customers who have specific inquiries .
Builds customer's interest in the services and products offered by the company.
Provides personalized customer service of the highest level .
Updates the existing databases with changes and the status of each customer/prospective customer .
Documents details of telephone conversation and actions take.
Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments besides the job related skills.
Analyzes the various parts of a problem properly and develop logical solutions.
Trains and nurtures junior Call Centre -Agent to maximize delivering quality calls and customer service
Minimum Requirements:
Diploma Degree in Business Administration or above.
New graduates or experience preferred in a Customer Service field or Insurance background.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
Physically fit to carry out duties
Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. For over a century, we have been helping businesses like yours anticipate risks, act with speed, make informed decisions and grow securely. In the GCC, we provide reinsurance support to a number of selected local insurance companies in the region, which underwrite trade credit insurance policies designed and approved by Euler Hermes in its capacity as a reinsurer, according to our global risk information knowledge and underwriting standards and processes. In UAE, we provide reinsurance support to Alliance Insurance PSC. In KSA, we provide reinsurance support to Allianz Saudi Fransi Cooperative Ins Co. Allianz Trade also provides reinsurance support to other locally licensed companies across the Region. Through our selected partners, we offer a wide range of trade receivables insurance and credit management solutions. As a member of the Allianz Group, we are a strong global community committed to a culture where both people and performance matter. We truly care for our employees and their individual needs and aspirations. We all shape an environment in which everyone has the confidence to dream, to explore and to grow
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