Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
OBJECTIVE
This role is responsible for conducting technical maintenance and repairs on equipment and property structures with a dedicated focus on customers' needs. Undertakes routine tasks of checks and actions ensuring that malfunctions are avoided and proper reporting of incidents and instances are to be followed. Supports the installation of visual merchandising or brand set up as per arising divisional requests.
KEY RESPONSIBILITIES
Responsible for executing jobs in line with defined standard operating procedures
Install, Maintain, Diagnose, Troubleshot, configure, integrate the assigned products and solutions
Execute service deliveries, track & document the progress until completion, escalate next level incase required assistance.
Ensure timely delivery of project/service deliverables to customer.
Educates customers in the technical use and care of the equipment thereof.
Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution.
Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
Keep themselves up-to-date with industry standards and latest respective product upgrades and technologies.
Ensure timely closure of assigned service calls & escalations
Escalate problems and reassign calls when appropriate
Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with brand guidelines and appropriate Health &
Safety legislation
Analyses customer complaints and recommend fastest and permanent solutions to customer problems.
As team player participate actively in periodic reviews with customers/teams.
Identifies innovative opportunities for improvement and makes constructive suggestions for improvements particularly those related to customer service/project delivery & control.
Assisting service team supervisor on managing daily, weekly and monthly task.
Skills
JOB REQUIREMENT
Diploma / Degree in Electronics & communications or similar
Mechanical / electronic engineering skills
Minimum 5 years' experience in a similar role
Relevant experience in fitness equipment
Ability to troubleshoot, test, repair and service technical equipment
Knowledge and ability to work with mobile tools and applications
Experience in IT networking is advantage
Driving license is required
Management of service orders
Repair business expertise
Management of client requests and complaints
Transparency, intellectual openness and teamwork
Demonstrates sound English communication skills
Adept in business email communication with ability to generate proper report
Ability to work under pressure, manage resources, case study & report writing.
Job Details
Posted Date: 2024-06-26
Job Location: Qatar - Doha
Job Role: Maintenance, Repair, and Technician
Company Industry: Other Business Support Services
The Ali Bin Ali Holding is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today, our Holding is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world’s leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our holding but also that of our partners.
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