Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Engineering And Technology
Job Description
KEY RESPONSIBILITIES
Ensure customer's daily technical complaint and issues on medical equipment have been address to in a properly manner.
Identify medical equipment specification, conduct installation, commissioning and handed-over of new medical equipment effectively.
Carry-out planned and unplanned preventive and corrective maintenance of medical equipment as assigned.
Provide technical support to sales team on customer's technical issues such as determining pre-installation requirements and end-user training on equipment operation.
Completes the needed documentation and service reports and participates in department planning and strategies as required to achieve company goals.
Always updated on all maintenance contracts preventive maintenance schedule.
Provide technical support/ assistance, efficient and effective service & maintenance to all customer's calls to ensure their satisfaction & trust.
To monitor, perform and ensure scheduled periodic preventive and corrective maintenance in a timely manner.
Establish very close relationship with key customers, especially with VIP clients.
Provides inputs and participates in department planning and strategies to achieve department goals.
Participates in the implementation of short-term strategic goals of the department.
Determine service priorities and time tables, allocate the needed resources/ tasks.
Ensure proper managing of the initial call from the customer.
Effectively communication skills to engage the customer and start service experience.
Follow-up with customer regarding outstanding issues.
Works with all personnel and outside contacts to satisfy clients and achieve company goals.
Gathers & derives knowledge & experience of the technical aspects of Biomedical Equipment in order to analyze issues and find solutions.
Identifies & proposes effective technologies in order to satisfy customer requirements & issues.
Constantly strives to identify new techniques in working with medical equipment to improve its performance, resolving system issues efficiently and reducing downtime.
The Ali Bin Ali Holding is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today, our Holding is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world’s leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our holding but also that of our partners.
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