Job Details
Type: Full Time
Post Date: 30+ days ago
Industry: Other
Job Description
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Maintain personal and office appearance at the highest level
Customer Services
Greet customers in an interested and enthusiastic manner and answer all queries politely and effectively
Answer telephone calls promptly portraying a positive, confident and interested voice and manner at all times
Attempt to convert an inquiry into a sale
Carry out all follow up procedures pertaining to customer travel like reconfirmation, ticketing / hotel booking / voucher issuance within time limits etc.
Maintain customer contact even after completion of journey. Maintain data base of all the customers from a CRM and repeat business strategy for sustaining business
Keep Supervisor / Manager informed about any complaints from customers
Selling
Construct and quote fares / packages correctly as per industry regulations
Ensure correct and valid information is given to clients
Give priority to the sale of ATA principal’s travel products and services through the web platform
Attempt to obtain maximum revenue per sales transaction
Focus on ATA GSA Principals sales and Carriers / GDS / Suppliers having Incentive programs
Sell through the web platform (B2B) and exploit social media channels to develop personal clientele and repeat business
Ensure AI and ATA policy and procedures are adhered to at all times
Others
Be able to operate computer reservation and prioritize sales on ATA web platform, GDS, and web based Tour systems available in the office
Keep abreast of current fares, package rates, regulations and procedures
Replace staff at other locations when required
Keep Supervisor / Manager informed of competitive practices in the market place
Ensure revenue documents are issued neatly, in sequence and free of errors as per industry procedures
Be able to complete Daily Sales Report as and when required
Others (contd.)
Ensure all Policy and Procedures developed at the Agency and available on the Intranet or otherwise are strictly adhered to at all times
Replace staff as and when required
Attend staff meetings held by Supervisor / Section Head
Founded at the turn of the century, Alghanim Industries is one of the region’s largest, privately-owned multi-national companies. We are proud to employ over 15,000 people in 30 businesses across 40 countries in the Middle East & North Africa, Turkey, and emerging Asia. We’re an established, successful commercial enterprise, building and growing our own brands and managing global partnerships. We’re market leaders in almost every sector we operate in, including retail and consumer electronics, food and beverage, automotive sales and services, engineering and maintenance, insulation, pre-engineered steel building, logistics and warehousing solutions, fast-moving consumer goods, office automation, advertising, insurance, consumer credit, and travel.
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