Receptionist (UAEN) only - Noya British School

Responsibilities:

Main duties:

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner

• Greet visitors in a friendly and helpful manner

• Have a strong knowledge of the key information about the Academy

• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage

• Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence

• Undertake word-processing and other IT based tasks e.g. database, excel, Internet research

• Produce lists/information/data as required e.g. class lists

• Sort and distribute mail

Specific Duties:

• Attend and participate in relevant meetings as required

• Answer, screen and forward incoming phone calls in a friendly and professional manner ( following our standard telephone etiquette/ protocol)

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

• Provide basic and accurate information in-person and via phone/email

• Assist Admissions team with in-bound and out-bound calls

• Log admissions enquiries into the MIS - data base

• Perform other clerical receptionist duties such as filing, photocopying and printing

• Arrange transportation for visitors when require

• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.

• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.

• Assist with tasks assigned as and when required by the management team.

• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post

• Perform other duties as requested by direct and dotted line reporting managers/ supervisors.

Qualifications:

Minimum Qualifications:

• High School Certificate/Diploma or Bachelor Degree Certificate.

Minimum Experience:

• A minimum of 2 years of experience in a customer focused role in the region

• Experience in the education field is preferred

Job Specific Knowledge & Skills:

• Fluent English communication skills, written and oral

• Arabic speaker is preferable

• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment

• Excellent office management skills