Al Mulla Group

Online Sales Executive

Al Mulla Group

Al Kawait, Kuwait

Job Details

Type: Full Time

Post Date: 30+ days ago

Industry: Sales And Marketing

Job Description

Responsibilities

•Acquire leads on prospective customers from the e-commerce portal and from CRM department.

•Review enquiries received on e-commerce portal and contact customers to clarify their queries on products. Also, assist them in selecting the products by undertaking an in-depth needs analysis.

•Leverage the use of e-commerce portal and it’s features to formally explain to customers the product range, availability of stock, pricing and payments process to confirm booking of selected cars.

•Explain vehicle performance, product details, and benefits according to the sales process.

•Follow-up with customers registered on e-commerce portal, during special promotions and offers campaigns from Marketing team.

•Fix appointments to invite potential customers from e-commerce and other sources who have shown interest.

•Greet and continue assistance to the customers when they visit the showroom.

•Offer and accompany the customer in test driving vehicles according to the test drive process.

•Ensure smooth completion of the sales contract and associated documentation.

•Promote and up sell products and services.

•Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.

•Facilitate that the F&I department receives sufficient customer information for a smooth hand-over.

•Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Manager.

•Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty.

Skills

•Strong bilingual communication and interpersonal skills.

•Ability to handle queries and complicated customer complaints professionally.

•Proficiency in using MS software and tools.

•Excellent organizational skills and attention to detail.

•Ability to upsell products effectively.

•Demonstrate team spirit and cooperation.

Job Details

Posted Date: 2024-06-23

Job Location: Kuwait - Al Kuwait

Job Role: Sales

Company Industry: Accounting

With the clear vision of creating an entrepreneurial legacy, Mr. Abdullah Saleh Al Mulla, the then Secretary of State of Kuwait, started a business trading in electrical appliances in downtown Kuwait City. With his keen business acumen, he was able to forge strong partnerships and utilize opportunities to create a network with reputed international brands. This determination paid off when he acquired the rights for General Electric in Kuwait. Since the company’s inception, Al Mulla Group has stood for unrivaled quality above all. This stemmed from the founder Mr. Al Mulla’s belief in enduring partnerships that stood the test of time. He believed that every successful business is built on mutual trust and respect, and that excellence and professionalism were key components of keeping pace with growth. Even today, these principles form the pillars of Al Mulla’s Groups business operations. Pioneering the Automotive Industry Prior to the oil boom era in the Middle East, Kuwait was a negligibly small automotive market. But as a man with a vision, Mr. Al Mulla identified an opportunity and seized it. In 1948, the Group signed on as the sole distributor for Chrysler, Dodge, and Plymouth automobiles in Kuwait – another partnership that has gone from strength to strength over the years. Diversifying the Business Seeing further opportunity beyond the notable achievements within the automotive sector, the Group looked towards expanding its portfolio with further acceleration. Being a family-run business rooted in ethics and values, the Group as a whole had no interest in garnering short-term profits – the goal was to create tangible and sustainable growth that could demonstrably keep pace with ever changing market demands and fluctuations. After substantial research and study, Al Mulla Group ventured into new domains that include engineering, financing, marine equipment, food products, insurance, and travel. Partnership with Mitsubishi With decades of automotive experience, in 1972, the Group clocked another milestone in its illustrious journey by becoming the sole distributor of Mitsubishi Motors in Kuwait. Even today, this exemplary partnership stands strong and has continued to blossom, with Al Mulla Group even successfully expanding the brand’s presence in Egypt by way of a joint venture. Different Arenas, One Brand Since it was first established, the Group has developed in structure and expanded exponentially. New subsidiaries were formed and exciting ventures were added to cater to the growing needs of the Group’s stakeholders and customers, with over 40 companies and subsidiaries currently under its umbrella. Among these are an office automation systems company, a manufacturing division, a financial services firm, a dedicated unit for security services, a money exchange service, as well as several other divisions – each of which is considered a leader in its sector in Kuwait. Throughout its journey, Al Mulla Group has staunchly abided by the principles of its founder and continues to honor its core values of excellence, professionalism, and innovation; which continue to be the cornerstone of our identity even today.

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