Service Desk Analyst

Responsibilities:

• Responding to IT support requests over the phone, via email and in person.

• Downloading, installing and configuring software to meet user requirements.

• Ensuring correct use of applications, networks and equipment.

• Testing and updating existing software.

• Escalating advanced IT support cases.

• Maintaining IT documentation including network and user details.

• Documenting records of actions taken.

• Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.

• Ensuring computer network’s optimal performance.